If you are not
satisfied with your purchase, you can return any
item in its original and unworn condition within 30
days for a refund or exchange.* Shipping and
handling fees are not refunded" Note: promotions are
not refundable. If a promotion was used when making
the purchase your refund will not include the
promotion, if a gift was given as a promotion the
gift must be returned with the return. Items
received after 30 days from date of receipt will not
be accepted. Refunds are processed 10 to 15 business
days of receipt.
Return Merchandise Authorization Number
Returns must
include a RMA number. Please call or e-mail
returns@glitzs.com to obtain a RMA Number
before shipping
Exchanges
There is a $3.95 shipping and handling fee for
exchanges of the SAME STYLE item. This fee will be
charged to your credit card. (*Exchanges will be
made only if the returned items are in their
original undamaged condition. Damaged or Incorrect
Items – Please contact a customer service
representative immediately at 1-866-4-GLITZS
(1-866-445-4897) if you have received the incorrect
item or if your item arrived damaged.
To make
a return you must repack the item in it’s original
packaging material and send it to us with the return
and exchange form. Please follow the return and
exchange instructions.
Return and Exchange Instructions
1) Repack the item in the original packing materials
and send it in a PROTECTIVE package. We are unable
to issue refunds for items lost or damaged due to
insecure packaging. Important: some items consist of
several parts or pieces. Always return the entire
item or set for a replacement or refund.
2) Complete the return form (can be printed on
the end of this page). It must be filled out
in full, including your reason for return/exchange
and all other information necessary to process your
refund promptly.
3) Save a copy of the
packing slip for your records.
4) To send your package, use the address on the
form and ship via postal mail.
5) Ship the
package insured and prepaid via U.S. Mail, UPS, or
FedEx. Save your shipping receipt until you receive
your refund or replacement. If your package is not
insured and you do not have proof of shipment, we
will not be able to issue a refund for packages lost
in transit.
Credits to a credit card will be
immediately applied upon processing to the original
credit card, but may not appear on your statement
for 1 to 2 billing cycles.
If the item is a
gift it is important that the order number be
written on the Glitzs.com return slip. As with any
purchase, the gift recipient may exchange the item
or elect to receive a Glitzs.com gift certificate
instead of a refund.
Exchanges received after
30 days will be handled on an individual,
case-by-case basis and may result in additional
fees. Please contact customer service at
1-866-4-GLITZS (1-866-445-4897) for more
information.
If your purchase entitled
you to free shipping based on the total of your
order, and your returns drop the total of your order
below the threshold that allowed you to have free
shipping, we will charge you for the shipping cost
of the original order.
• If it's a gift we ask that you return the
gift. If you would like to keep the gift, we would
charge you the value of the gift, which is stated on
our free gift offer.
• If you received a
promotional discount we will charge the amount that
was discounted.
A package that was refused by the recipient
will be charged a 25% restocking fee on the total of
the merchandise that was refused.
Please be careful: You should NOT write jewelry or
other jewelry-related words anywhere on the package,
as this invites possible theft of the package.
Refund Processing
All requests will be processed after our returns
department inspects and verifies the condition of
the item. Returns take approximately 10 to 15
business days to process upon receipt of the item.
Please attempt to return every item with all of its
original materials. If you have any questions,
contact one of our customer service representatives.
Damaged or Defective Items
At
Glitzs.com we are confident that you will be
satisfied with your purchase, however, in the event
that you receive a damaged or defective item please
call us at 1-866-4-GLITZS (1-866-445-4897) and a
customer service representative will be happy to
help you!
Questions?
Did you remember to…?
1. Include a copy
of your packaging slip?
2. Print Out A Copy of the form on the end of page
3. completely fill out the return form?
4. Send your return package via insured mail?
Returns Department Glitzs.com 320 Roebling
Street #521 Brooklyn, NY 11211
Call us directly at: 1-866-4-GLITZS
(1-866-445-4897)
Or email us at
info@glitzs.com
